Recent Posts

New Bern, NC Residents, Let us Take Care of your Flooded Home or Business

2/8/2019 (Permalink)

Dishwashers are a convenient and quick way of handling a dirty task. As much as they may be appreciated, they can cause some unexpected problems such as a leak in the middle of the night. This could leave your New Bern, NC business or house in dire need of water extraction and clean up that may be beyond your means of handling. The water damage remediation experts at your locally owned and operated SERVPRO® are more than equipped to handle such a situation.

Our experts know that the longer water remains on an effected area, the more damage it can cause. This knowledge is critical and motivates our crews to get your home or business taken care of as quickly as possible. Our crews are prepared to respond to an emergency water damage situation 24/7, giving you peace of mind that whenever you might need us, we are #HereToHelp.

Our crews are also equipped with advanced tools to determine where moisture is present and subsequently remove it. One of these tools—an extractor—can simultaneously remove water while also applying heat to help dry the space it is extracting water from. We also have pumps if there is larger pools of water, and of course, the materials we need to cleanse and sanitize any affected areas.

Give us a call whenever you need us at: (252)637-7274 and we will be more than happy to make your damage "Like it never even happened."®

Smoke Detector Tips for your New Bern, NC Home

1/30/2019 (Permalink)

How Many Fire Alarms Do I Need in My Home?

The number of detectors needed can vary greatly depending on the layout of your home. The National Fire Protective Association, however, recommends fire alarm placement:

  • In every bedroom
  • Outside the sleeping areas on all bedroom levels
  • On all levels of the home including the basement
  • At the bottom of stairways, including the basement stairs

What Type of Smoke Alarm Do I Need?

Ionization smoke alarms are the best at detecting hot, fast-moving fires, whereas photoelectric smoke alarms are best at detecting slow-burning smoky fires. If a fire alarm equipped with both technologies is available, strongly consider opting for it. If not, using a mixture of the two throughout your New Bern, NC home should work nearly as well.  

Make sure your detectors are connected.

In the event that you have a house fire, having connected fire detectors can give you an even faster alert of trouble. This is especially important in loud environments or larger homes, as you may not be able to hear the alarm in the affected area until significant fire and smoke damage has occurred.

Be sure your detectors haven’t expired.

Smoke alarm manufacturers place the build date on the back of the detector. You should replace your detectors after 10 years from that date has passed, unless the manufacturer recommends a different replacement time.

Keep your batteries fresh and ready to go.

Many people replace their batteries on a set schedule, such as a specific day to remind themselves. Others wait until their detector begins a low-battery beep. If you prefer waiting until the alarm, be sure to replace all batteries at the same time.

Fire alarms are a must-have safety device in any home. They are very low maintenance, provide years of service, and can give you and your family peace of mind.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.

Cooking Safety Tips for New Bern, NC Residents

1/28/2019 (Permalink)

Fire Damage Cooking Safety Tips for New Bern, NC Residents Frying is one of the most frequent causes of home cooking fires.

With cooler temperatures outside, many of us choose to stay inside and cook something new and exciting to pass the time. While generally a great idea, be mindful that cooking fires are the number one cause of home fires in the united states. To stay on the safe side, let’s take a moment to learn some more about this kind of danger and how you can prevent it.

To start, let’s take a look at the numbers: According to the National Fire Protection Association (NFPA), cooking accounts for about 47% of home fires, 20% of fire-related deaths and 45% of the fire-related injuries reported across the country each year.

Scary though these figures may be, there are many steps you can take to prevent these kinds of fires. As simple as it sounds, monitoring what you cook can be tremendously helpful: the NFPA states that nearly one-third of kitchen fires happen when the person cooking leaves the equipment they’re using unattended. If you’re using the oven, just be sure to check in on it regularly!

Also, be sure to keep oven mitts, plastic/rubber utensils, towels, paper products and other flammables away from heat—they can start a fire just as easily as burnt food!

Lastly, be sure to:

  • Always stay in the kitchen when frying.
  • If you see smoke coming off the food you’re frying, turn off the burner or safely remove the pan from the burner. Smoke is a sign the oil is too hot.
  • Slowly heat the oil to the temperature you need.
  • Add food to oil gently, laying it away from you so that it does not splatter.
  • Always keep a lid beside your pan. If the pan does catch fire, cover it with the lid and turn off the banner. Let the oil cool before removing the lid again.
  • NEVER put water on a grease fire. If a fire starts to spread, leave the house immediately and call 911.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.

Space Heater Safety Tips for New Bern, NC Residents

1/16/2019 (Permalink)

As the temperature outside continues to drop, we respond with heating our homes more frequently, or even by introducing new heat sources such as a space heater. As warm and cozy as this might make you feel, there are some important considerations you may want to review.

Heating equipment fires accounted for 15% of all reported home fires in 2011-2015—or over 25,000 residential fires related to space heaters. The following guidelines can help you choose the right heater to keep you and your family safe.

  1. Second-hand goods are a great way to be frugal, but purchasing a newer model heater branded with the Underwriter's Laboratory (UL) label should ensure that all of the current safety features are present.
  2. Heater size can make a big impact on your energy bill. Typically, manufacturers will have a guide on the box to help you choose the optimal sized heater for your needs, so be sure to pick the right size.
  3. If available, choose a thermostatically controlled heater to further reduce energy costs.
  4. Place the heater you choose on a stable, level surface where pets and children cannot accidentally harm themselves. Also, be sure not to place your heater anywhere near materials that can combust.        

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274. 

Always Here for New Bern, NC Residents

1/14/2019 (Permalink)

Your locally owned and operated SERVPRO of Craven/Pamlico Counties are available 24 hours a day for fire and water emergencies. If you have suffered from water damage, our crews can get to you fast to take care of the situation. This fast response is important, since just a few hours can make a huge difference.

Always here for you

Dealing with an emergency can be a stressful, frustrating, and emotional experience. We here at SERVPRO understand this, and are here for you throughout the process. If you need experts that are compassionate as well as capable, call us at: (252) 637-7274.

Prepared to help

If you do call us for an emergency, we will ask you a few things to gauge the situation and to prepare our responding personnel with the correct equipment. We may ask questions such as:

  • Your name and contact information
  • The address we are needed at
  • If you have applicable insurance coverage, and through what company
  • The estimated time of emergency (remember, time is crucial!)
  • The cause of the emergency, if known
  • What steps have been taken already
  • Is there power available for our crews to use

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico counties are Here To Help® 24/7 at 252-637-7274. #LikeItNeverEvenHappened #HereToHelp

Moisture in your New Bern, NC home or business

1/14/2019 (Permalink)

Moisture in older homes

Older structures are more susceptible to moisture after heavy rain, meaning water can sometimes seep in or leak where it shouldn’t be. In small doses over wide intervals, it may not do any noticeable damage, but If the issue occurs more frequently and is left untreated your home or business may receive permanent damage. Enlisting experts like your locally owned and operated SERVPRO can help to eliminate this problem and save you considerable time and money in the long run.

Getting you dry

Our professionals can help you immediately by using specialized equipment to extract water and dry the affected area. Our equipment can get underneath the surface of carpets and into the padding, eliminating moisture all the way through. We can also help you in the long run by cleaning the structure and contents with our safe, effective sanitizing treatments. These preventative measures keep unwanted growth away and prevent materials from swelling or corroding.

Verification

To further give peace of mind, we check under your crawlspace (if applicable) to make sure no further damage has occurred. We also check your subflooring and inspect the layers of your carpeting and padding to verify our extraction methods have fully dried out the affected area. Lastly, we will test the humidity to ensure it is in an acceptable range, indicating that moisture levels are low enough to prevent secondary damages. Once completed, we can walk through with you and explain what we did, how we did it and of course answer any other questions you may have.

For more information, please call us at: (252) 637-7274, or visit us at our website.

New Bern, NC Residents, is Your Business Prepared for an Emergency?

1/14/2019 (Permalink)

Many businesses aren’t prepared for emergency damages that can cripple productivity and longevity. That’s why the professionals at SERVPRO® offer a business ready plan app called the SERVPRO® Emergency READY Profile—or ERP—at no-charge so you can prepare for Water Damage, Fire Damage, Smoke Damage, Mold, or a Bio-Hazard contamination. This plan could save you hundreds or even thousands of dollars and give you peace of mind that in an emergency, you have a plan.

Typically, the faster the response time to an emergency, the better the chances of minimizing primary and secondary damage. We here at SERVPRO are known to be “Faster to Any Size Disaster”, and are available 24 hours a day, 7 days a week—meaning you can rest assured that we are here for you any time, any day.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.

How we help New Bern, NC residents after a fire

1/7/2019 (Permalink)

What to do after a fire

If you find yourself wondering what to do after a fire occurs, getting in contact with the available 24/7 experts here at SERVPRO (252) 637-7274 can help you quickly get on the path of restoring your home. Time can be of the essence in such situations, as often times the heat from a fire can damage your home’s structure, leading to further damage from exposure to outside elements. Firefighting methods can also cause water damage—thankfully we here at SERVPRO are more than ready and equipped to help.

What we can do to help

Depending on the level of damage, there are several steps we take to get you back in your home. The first thing we do is come and evaluate to see what areas need what services. Typically, firefighting methods can leave extensive water damage, which we are also well equipped to handle. We can then begin removing any materials which have been damaged beyond repair. This can be walls, ceilings, flooring, personal goods and more—we do it all! After that, we can begin cleaning your home and items to remove stubborn soot stains and the persistent scent of smoke.

Here to help

The professional restoration services available at your locally owned SERVPRO® of Craven/Pamlico counties are available 24 hours a day, seven days a week if you or someone you know is in need of expert Fire & Water – Cleanup & Restoration™ services.

Getting and Keeping New Bern NC Residents Dry

1/2/2019 (Permalink)

Water Damage Getting and Keeping New Bern NC Residents Dry Even If you find yourself up to your knees in water, we here at SERVPRO are ready to help

From a leaking roof to a dishwasher gone awry, water damage can occur in nearly any home, at any time. While we can try our best to prepare for these potential hazards, sometimes damage is inevitable. Unfortunately, depending on the source of the water, this can often lead to our most precious items—the things that make our house a home—becoming damaged. That's where we here at SERVPRO come in. We are well-equipped and ready to help in any situation, including getting those sentimental items back in the best possible shape. 

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico counties are Here To Help® 24/7 at 252-637-7274. #LikeItNeverEvenHappened #HereToHelp

Christmas Tree Tips for New Bern, NC Residents

12/12/2018 (Permalink)

Christmas is nearly here, and for many of us, that means it’s time to put up a tree and start the seasonal decorating. But as fun and festive as it might be, there are some risks and tips that you may want to consider to keep you and your family safe:

Keep it Cool

Nearly one out of every four Christmas tree fires is caused by being located too close to a heat source. This can dry your tree out and raise the chances of a fire as well as increase the intensity if one does occur.

Keep it Hydrated

Regularly watering your live tree is another important step that will not only make for a safer home, but keep your tree healthy and green. It can also make cleaning up after the holidays much easier than that of a dried out tree, which sheds pine needles significantly faster.

Keep it Proper

A further one in four Christmas tree fires is caused by electrical issues. Be sure to use proper lights that are rated for your intended application. Be especially mindful if decorating outside that you use outdoor-rated lights!

Keep it Calm

Keeping a fire-extinguisher nearby is another consideration, just be sure to review how to properly use one with everyone in your home. And remember, if you ever have doubts in an emergency situation, evacuate and dial 911!

Of course, the professional crews here at your locally owned SERVPRO® of Pitt/Green & Craven/Pamlico counties are available 24 hours a day if you or someone you know is in need of expert Fire & Water – Cleanup & Restoration™ services.