Recent Posts

Reasons To Consider Professional Water Damage Mitigation in New Bern

10/2/2020 (Permalink)

Don't let complications from a water damage send your money down the drain - call the professionals at SERVPRO.

The internet has an answer for most any question we can come up with, DIY or otherwise. Yet, contrary to what this wealth of information might suggest, there are some jobs that are best suited to certified professionals. Water damage remediation is an excellent example. The technicians at SERVPRO of Craven/Pamlico are skilled and proficient at not just getting the job done, but doing it the right way. Armed with the specialized tools and know-how of over 2 decades worth of experience, SERVPRO of Craven/Pamlico is a locally owned and operated leader in water damage mitigation. Some of the many benefits of hiring professionals to take care of your water damage needs include:

Safety: The nature of the source of water that may have damaged your home or business can greatly impact the way things are taken care of. There are three different classification of water; clean water, grey water, and black water. Black water is the most concerning type of damage and can absolutely be a health concern if not taken care of properly. This is water that could have been in contact with human waste, such as toilet water and sewage. Black water is a breeding ground for harmful bacteria and pathogens.

Discreet Damages: Water will flow and pool into any area it can. This will commonly lead to water that is hidden from the naked eye, such as inside of walls and underneath of flooring. DIY water mitigation can sometimes fail to find all water and potentially lead to significantly more time consuming and costly repairs.

Less Stress: The professional restoration process means you can rest easy knowing that every effort has been made to get the job done right.

Keeping Businesses Clean in New Bern, NC

6/1/2020 (Permalink)

Be sure to wash your hands for at least 20 seconds under water as warm as you can stand.

The Centers for Disease Control and Prevention continues to develop new strategies and update preventative guidelines in an effort to keep people safe and informed. To help extend some of this information and keep our Eastern NC brothers and sisters aware of our services, here are some updates.


Illness from COVID-19 is quite diverse, from mild to severe symptoms that can potentially even include death. According to the CDC, symptoms may appear two days to two weeks after exposure:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Many of these symptoms can be related to other conditions and illnesses, so It is very important to consult your medical provider if you develop any severe or concerning symptoms to determine what they are being caused by.

Expert Level Cleaning Services

The SERVPRO franchise professionals here at SERVPRO of Craven/Pamlico are uniquely prepared and equipped during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have decades of experience in dealing with biological contaminants and other, similar pathogens. Our crews go beyond the scope of work that regular janitorial staff perform on their regular cleaning schedule.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. We follow all guidelines as provided by the CDC and local authorities.

Need Specialized Cleaning Services?
Call Us Today: (252)-637-7274

Tips and Best Practices to Minimize Your Risk

As our cities are beginning to reopen in “phases”, it is imperative to maintain vigilant, proactive measures to continue protecting yourself and others. Here are some tips to minimize your risks and exposure:

Practice Good Hygiene

    • Clean hands with sanitizer of at least 60% ethanol or 70% isopropanol content and wash your hands frequently
    • Avoid touching your face and cover coughs and sneezes
    • Disinfect “high touch” surfaces like doorknobs, light switches, tables, doorknobs, and handrails regularly
    • Increase ventilation by opening windows or adjusting air conditioning

At The Office

    • Don’t shake hands – use other noncontact methods of greeting
    • Use videoconferencing for meetings when possible
    • When video calls aren’t an option, hold meetings in open, well-ventilated spaces
    • Disinfect “high touch” surfaces like desks, keyboards, light switches, doorknobs, and telephones
    • Consider adjusting or postponing large meetings or gatherings
    • Wear a mask to help protect others
    • Maintain social distancing regardless of time and place

Stay Home if...

    • You are feeling sick
    • You have a sick family member at home home


SERVPRO of Craven/Pamlico Counties Can Handle Your Water Damage Needs

4/15/2020 (Permalink)

Handling water damage is something often and appropriately left to the professionals. On the surface it may seem like something easy to do yourself but there are some serious considerations any would-be DIY enthusiast should keep in mind before embarking down the path of self-remediation. For instance, did you know that the way a water loss is cleaned up depends on many different factors?  The science of water damage mitigation doesn’t allow for a one-size-fits-all kind of formula. One of the most impactful and variable of all these factors is the category of water in question. If unaware, there are actually three categories of water damage:

Category 1 – Often referred to as “Clean Water,” these cases come from water sources that do not contain contaminants that could pose potential threats to humans. This would include sources such as a broken supply line, a tub overflow or malfunctions with water lines leading to appliance failure, such as an ice maker line.

Category 2 – We use the term “Grey Water” when referencing water that contains a significant amount of chemical, biological or physical contaminants. These cases are typically from toilet overflows (urine only), sump pump failures and overflows from dishwashers or washing machines.

Category 3 – The most severe of water damage categories, we call this “Black Water.” These types of contamination are extremely unsanitary and can contain a wide variety of harmful bacteria and possible disease-causing agents. These types of water damage are most commonly found from sewage backups, toilet overflows containing feces and flood waters from rivers, streams or seawater.

The way we approach cleaning for each category of water is drastically different. Category 2 and 3 water losses are particularly important to handle correctly as there are strict protocols to protect the health and welfare of our employees and customers.  At SERVPRO of Craven/Pamlico, we follow all IICRC and OSHA standards to ensure the safety of everyone involved. Regardless of the category it falls under, if you experience a water damage in your home or office, call us anytime at 252-637-7274.

SERVPRO is Here to Help during this time of need

3/18/2020 (Permalink)

No matter your needs, the professionals at SERVPRO of Pitt/Greene are ready to help.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Craven/Pamlico, (252)-637-7274.

Helping New Bern Landlords With Turnovers

2/14/2020 (Permalink)

Make your property look its best with SERVPRO of Craven/Pamlico.

One of the common and often frustrating things for landlords to handle are tenant turnovers. Even commercial and industrial settings aren’t immune from the frustrations that the wrong tenant can cause. We here at SERVPRO of Craven/Pamlico counties understand this and are equipped to help get your property in condition for the next person or business.

A professional cleaning can remove years of accumulated dirt and potentially add a tremendous impact on the presentability of any given property. Being certified for trauma and biohazard cleanup, we can take on the toughest of scenarios; Even “hoarder” like conditions aren’t beyond our capabilities. We are more than happy to assist for a single instance or with a recurring schedule for apartments and other rental facilities. For more information about how we can help you with turnovers or any other cleaning and restoration needs, give SERVPRO of Craven/Pamlico counties a call today at: (252)-637-7274.

How To Handle A House Fire

2/5/2020 (Permalink)

The ash and soot from a fire can cover a wide area in a short amount of time.

Coming home to a house fire isn’t something that anyone would want. Depending on the severity of the aftermath, you may decide on trying to handle the situation yourself. If so, here are some things to consider.  

Closely Monitor Exposure

Soot and ash from a house fire contain toxic health hazards that are best dealt with under controlled circumstances. Ash and remnants of burnt structures can cause irritation to the skin, eyes, nose and throat. Those with asthma are particularly susceptible, but nearly anyone can have breathing issues if over exposed and under protected.

  • Don’t allow any children or pets nearby if possible, as any toys or belongings will need to be thoroughly cleaned before they are safe.
  • Always attempt to wear protection for your skin and if direct contact is made, wash the area immediately to avoid irritation.
  • Don’t use fans or other wind-generating devices that might spew the ash into the air. If sweeping and disposing of ash, be sure to seal and double bag it to further reduce the chances of the ash becoming airborne.

Of course, if you feel overwhelmed and need some outside assistance you can count on the locally owned and operated SERVPRO of Craven/Pamlico Counties. No matter how large or small the job may be, we can help you with all your fire and water damage restoration needs.

Give us a call anytime at: (252)-637-7274.

Helping New Bern Residents With Water Damage

2/5/2020 (Permalink)

The faster you react to water damage, the more damage you can prevent.

Be it from a loose shingle that leads to a leaking roof or a refrigerator supply line with a few too many years behind it, water damage can occur in nearly any home, at any time. While regular maintenance and astute observations can go a long way in helping us keep our homes in their best shape, sometimes damage is simply unpreventable. Arguably the worst part of this is, (depending on the source of the water), many of our most precious items—the things that make our house a home—can become seemingly irreparably damaged. That's where we here at SERVPRO® of Craven/Pamlico come in. We are well-equipped and prepared to help in any situation, including the times where a particular family heirloom needs to be saved at all costs. Rest assured, we will do all that we can to get those sentimental items back in the best possible shape. 

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Craven/Pamlico Counties are Here To Help® 24/7. Give us a call at: 252-637-7274.

How SERVPRO can help Craven and Pamlico Residents With All of Their Needs

1/17/2020 (Permalink)

Don't let muddy feet ruin that favorite carpet of yours--call SERVPRO and let us take care of it!

We all know what it’s like—a family pet comes in with muddy paws after a rainy day or “has a little accident”; A child is overly excited about a new TV show and knocks over their fruit punch; You spill some coffee in your morning sprint to get to work after far too little sleep and a few too many hits of the snooze button—the trials of life love to send some chaos our way. Even with being our most diligent selves, performing regular maintenance on our homes—sometimes things slip past us. Every now and then it can be a bit much to take care of everything by yourself.

Worry not! That’s where we come in; no matter the size or situation, you can count on your locally owned and operated SERVPRO of Craven/Pamlico Counties to take care of your cleaning and restoration needs. Our expert technicians will help you manage and restore your home, giving you some much needed peace of mind.

Some of the many services we provide are:

  • Air Ducts & HVAC
  • Carpet & Upholstery
  • Drapes & Blinds
  • Contents Disposal
  • Deep Cleaning
  • Debris Removal
  • Ceilings, Walls & Hard Floor Removal
  • Deodorization
  • Mold & Mildew Remediation
  • Biohazard Cleanup
  • Crawlspace Services

Many know of SERVPRO as a worldwide leader in Fire and Water Cleanup and Restoration, but our professionals can make much more "Like it never even happened." Call us today at (252) 637-7274 to schedule an appointment.

New Bern, NC Residents, Let us Take Care of your Flooded Home or Business

2/8/2019 (Permalink)

Dishwashers are a convenient and quick way of handling a dirty task. As much as they may be appreciated, they can cause some unexpected problems such as a leak in the middle of the night. This could leave your New Bern, NC business or house in dire need of water extraction and clean up that may be beyond your means of handling. The water damage remediation experts at your locally owned and operated SERVPRO® are more than equipped to handle such a situation.

Our experts know that the longer water remains on an effected area, the more damage it can cause. This knowledge is critical and motivates our crews to get your home or business taken care of as quickly as possible. Our crews are prepared to respond to an emergency water damage situation 24/7, giving you peace of mind that whenever you might need us, we are #HereToHelp.

Our crews are also equipped with advanced tools to determine where moisture is present and subsequently remove it. One of these tools—an extractor—can simultaneously remove water while also applying heat to help dry the space it is extracting water from. We also have pumps if there is larger pools of water, and of course, the materials we need to cleanse and sanitize any affected areas.

Give us a call whenever you need us at: (252)637-7274 and we will be more than happy to make your damage "Like it never even happened."®

Smoke Detector Tips for your New Bern, NC Home

1/30/2019 (Permalink)

How Many Fire Alarms Do I Need in My Home?

The number of detectors needed can vary greatly depending on the layout of your home. The National Fire Protective Association, however, recommends fire alarm placement:

  • In every bedroom
  • Outside the sleeping areas on all bedroom levels
  • On all levels of the home including the basement
  • At the bottom of stairways, including the basement stairs

What Type of Smoke Alarm Do I Need?

Ionization smoke alarms are the best at detecting hot, fast-moving fires, whereas photoelectric smoke alarms are best at detecting slow-burning smoky fires. If a fire alarm equipped with both technologies is available, strongly consider opting for it. If not, using a mixture of the two throughout your New Bern, NC home should work nearly as well.  

Make sure your detectors are connected.

In the event that you have a house fire, having connected fire detectors can give you an even faster alert of trouble. This is especially important in loud environments or larger homes, as you may not be able to hear the alarm in the affected area until significant fire and smoke damage has occurred.

Be sure your detectors haven’t expired.

Smoke alarm manufacturers place the build date on the back of the detector. You should replace your detectors after 10 years from that date has passed, unless the manufacturer recommends a different replacement time.

Keep your batteries fresh and ready to go.

Many people replace their batteries on a set schedule, such as a specific day to remind themselves. Others wait until their detector begins a low-battery beep. If you prefer waiting until the alarm, be sure to replace all batteries at the same time.

Fire alarms are a must-have safety device in any home. They are very low maintenance, provide years of service, and can give you and your family peace of mind.

Of course, there is always a chance that even with the best preparation, unforeseen circumstances can happen. Just remember, if you or someone you know is in need of professional cleanup or restoration services, our 24/7 emergency crews here at SERVPRO® of Craven/Pamlico Counties are #HereToHelp. For questions or information, give us a call at: (252) 637-7274.